Sonesta Simply Suites Jersey City | Hotel in Jersey City
Hotel
8.6
(1007 Reviews) |
1 Bathroom
Available rates:
Hotel in Exchange Place North, Jersey City
Hotel with a 24-hour fitness center, near One World Trade Center A 24-hour fitness center, a snack bar/deli, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Weekly housekeeping is available. Sonesta Simply Suites Jersey City offers 214 accommodations with coffee/tea makers and hair dryers. Cable television is provided. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs.
This Jersey City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.
Recreational amenities at the hotel include a 24-hour fitness center.
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Amenities
Air Conditioner
Parking
TV
Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Guest Services
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 4 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 21
Check-out
A late check-out fee will be charged check-out before 11:00 am late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available.
Payment Policy
Self parking fee: usd 25.00 per day (in/out privileges) pet fee: usd 75 per accommodation (varies based on length of stay) service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) laundry fee: usd 3 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total pets food and water bowls are available pets allowed for an extra charge of usd 75 per accommodation (varies based on length of stay) pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking onsite parties or group events are strictly prohibited safety features at this property include a carbon monoxide detector and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property is professionally cleaned
Reviews
michele
Nov 30, 2025 02:13:39 AM
Review Score:
4
Summary: I was then met by an employee named George, whose behavior was shockingly rude, dismissive, and just not nice or welcoming. Instead of offering understanding or help, he made the process difficult and confrontational. He spoke with an attitude, showed no empathy, and made it clear he did not care about the situation. He insisted on up charging me to move to a quieter room, which felt punitive and completely unnecessary after I had just checked in.
This treatment alone would have been upsetting, but what happened regarding my emotional support animal made the situation significantly worse. I travel with my dog because I suffer from severe anxiety and depression, and the first employee had immediately acknowledged this without issue. George, however, chose to challenge it, question it, and turn it into a problem. Instead of showing sensitivity, he insisted on charging a seventy five dollar fee and repeatedly said we could speak to the manager about it.
Being treated this way during the holiday season, while managing grief and anxiety, was incredibly hurtful. It made me feel dismissed in a moment when I was vulnerable and already struggling. This was not simply poor customer service, it was a complete lack of compassion.
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Reviews
michele
Nov 30, 2025 02:13:39 AM
Review Score:
4
Summary: I was then met by an employee named George, whose behavior was shockingly rude, dismissive, and just not nice or welcoming. Instead of offering understanding or help, he made the process difficult and confrontational. He spoke with an attitude, showed no empathy, and made it clear he did not care about the situation. He insisted on up charging me to move to a quieter room, which felt punitive and completely unnecessary after I had just checked in.
This treatment alone would have been upsetting, but what happened regarding my emotional support animal made the situation significantly worse. I travel with my dog because I suffer from severe anxiety and depression, and the first employee had immediately acknowledged this without issue. George, however, chose to challenge it, question it, and turn it into a problem. Instead of showing sensitivity, he insisted on charging a seventy five dollar fee and repeatedly said we could speak to the manager about it.
Being treated this way during the holiday season, while managing grief and anxiety, was incredibly hurtful. It made me feel dismissed in a moment when I was vulnerable and already struggling. This was not simply poor customer service, it was a complete lack of compassion.
Chaitanya
Nov 28, 2025 01:47:03 AM
Review Score:
6
Summary:
My stay at this hotel was disappointing overall. The staff was generally rude and unaccommodating. Despite having a late checkout approved a day in advance, I was repeatedly harassed about checking out on time, which made the experience unnecessarily stressful.
Guests should also be aware that the property is located immediately beside the light rail, which makes the rooms noticeably noisy throughout the day and night. It’s not a complete deal-breaker, but definitely something to keep in mind if you’re a light sleeper.
Additionally, room service is only provided once a week, which is unusual for the price point and should be made clearer upfront.
Overall, the location is convenient, but the service and environment left a lot to be desired
Liang Yu
Nov 21, 2025 02:38:15 PM
Review Score:
10
Summary: Nice staff, big room, comfortable bed
Louise
Nov 12, 2025 04:45:22 AM
Review Score:
8
Summary: Good lock it the bathroom needed some updating.
Christopher
Nov 7, 2025 01:36:31 AM
Review Score:
6
Summary: The room was clean and comfortable and so was the bed. The location was great too. Unfortunately the shower didn’t function properly. It came out as a trickle and most of the water went directly down the drain from the lower faucet. I let the staff at the front desk know but they didn’t even offer an apology.
jorgen
Oct 27, 2025 08:11:56 PM
Review Score:
6
Summary: Bring your ear plugs - they put me on the path track side. Trains every 11/13 minutes and then frequency slows down after 1am before it picks up again in the am. Poor windows & shower. Seems like I get a crappy location every time I use hotels.com now a days for some reason. All the 4-5 stars are Europeans who use kitchen in unit and path to the city. Absolutely nothing in the area as well.
Scott
Sep 30, 2025 02:03:40 AM
Review Score:
10
Summary: Great stay
Nicholas
Sep 20, 2025 08:48:36 AM
Review Score:
8
Summary: Good stay. Very friendly staff and comfortable beds.
James
Sep 1, 2025 06:44:07 PM
Review Score:
10
Summary: Close to two subway stations to get into Manhattan. Rooms were clean and spacious.
Tatiana
Sep 1, 2025 02:48:41 AM
Review Score:
10
Summary: This is a great hotel. It has everything you need. They even have some appliances to borrow. The area is is safe , hotel is very clean. Great deal if you don't want to stay in the city. Close distance to the stations. I was impressed by this place...so convenient